 |
 |
 |
Big business tools for small business
icomplete's unique telecoms system allows small business owners and mobile professionals the tools to sound more professional and increase their productivity wherever they are. It is all about managing calls in the best way possible so they are sent to the right person on time and that business is no longer lost through missed calls.
Telecoms and software integration creates one powerful, cost saving business tool
icomplete enables you to access emails, SMS messages and faxes as well as the ability to listen and store voicemail messages. You can record in or outgoing calls as well as playback and store calls for future reference. Using VoIP telecoms (cheap calls over the internet) you can massively reduce your phone bill and you can enjoy advanced VoIP features. We will give you one number that connects you wherever you are, on your mobile, at home or in the office.
Help your clients and work colleagues stay in contact easily
When you are out of the office i.e. on site, at a conference, abroad it can be difficult to reach you and so much time can be wasted playing phone tag. icomplete's “find and connect me” one number feature is the perfect solution. It enables one number to connect up to different phone destinations. You set the rules as and when you need to i.e, route your calls to ring your mobile; home; office or holiday location number or simply divert straight to your voicemail. You can pick up your voicemail via your email or mobile instantly.
What your number says about you?
We have a wide range of memorable numbers to choose at just £5 per month. Select a number to suit a marketing campaign i.e. 0845 number can be used as part of a marketing campaign. Select a local number if you want to appeal to a specific geographical area.
Frequently asked questions...
- What is VoIP? VoIP is the term used to describe any system which allows voice to be carried over the internet, as opposed to the more traditional telephone network.
- What are the advantages of VoIP
+ Reduce call cost to landlines, mobiles and international numbers+ FREE landline to PC and colleague to colleague calls+ Millions of local geographic telephone numbers available to choose+ One number allows your calls to ‘find me and connect me’ wherever you are (Take your number with you wherever you are globally)
- Is it integrated with the icomplete Business Applications / Service?
Yes, it includes:
+ Integrated VoIP service with on-line business applications and so that you can receive voicemail in your email, fax to email, SMS messages and call recording. You can access these via your PC, laptop or mobile.+ Call information logged against your contacts+ Click-to-call, send SMS or facsimile message by click clicking on a contacts details,+ Manage your account and availability online+ Calls routed to correctly and on time or voicemail to take your messages
- How much does it cost for the icomplete VoIP Service
+ Line rental – £5 per line per month (this is a saving of more than £100 per year when compared to BT) .+ Fax line – just £5 per month, start receiving faxes immediately, delivered to your email .
- Do I need any equipment to set up VoIP? Yes, depending upon your requirements you will need the following:
+ Adapter box to your existing phone line+ VoIP phone and handsetClick here for more information on pricing guidelines, etc.
- Can I keep my existing number?Keep you number - We can port your existing number from BT – £20 charge
- Can I choose a number in a different area?Local / memorable numbers – Choose from one of millions of numbers – from more than 190 geographic locations across the UK – find your memorable one
- What is the call quality like?If you have ADSL – it should be carrier grade – if you would like to check the suitability of your connection for VoIP – goto: www.testyourvoip.com.
- How much are the call rates in other countries?Here is a summary list of the call rates globally click here.
- Do you offer help desk support?Yes, we provide (FREE to subscribers) email support: support@icomplete.com.
What our customers say...
Dominic initially approached icomplete to use the VoIP telephony services. His existing suppliers were charging him for call patching and transfers which was costing him a fortune.
“icomplete has saved us a lot of money straight off the bat, which was over £100 per month already! A God send really, after the nightmare of complicated and expensive diversions from our previous provider.
The service is really easy to use, just one button to press to divert, and calls are finding me where and when I need them to.”
A virtual PBX phone system for small business
Auto receptionist routes your calls to where you need them
Auto receptionist enables you and your team to receive calls wherever you are using the 'find and connect me' feature. Each auto receptionist extension can transfer calls to office line, mobile, home or VoIP phone. The auto attendant (IVR) features help connect your staff together using their existing phone numbers and phones. There is no equipment to purchase or software to maintain.
First Impressions count and your auto receptionist will ensure that you look professional
Upgrade your business image by looking bigger and impress clients with a professional recording. Your clients like to feel they're getting your personal attention without getting lost in the system. They can dial you or your team directly by extension or by name. Calls not answered can be sent to voice mail and retrieved through our voicemail to email service.
Customise your auto receptionist to suit your business needs
We will assist you in writing and recording customised greeting . When your customers call they will hear a professionally recorded greeting with a menu of options i.e, Thank you for calling ABC Plumbing. Please choose from the following options. Press 1 to speak to Tom Smith, Press 2 for Sales, Press 3 for Deliveries, etc (customise by name, department or location). Press 0 to hold on the line or # to replay the options. The customer chooses an option and auto receptionist will route them through in one easy step, saving you time and money.
Frequently asked questions...
- What does auto receptionist mean?Auto receptionist is a hosted PBX phone system which can also be referred to as a virtual switchboard, virtual PBX, or virtual phone system. PBX (private branch exchange) is an out-dated piece of in-house phone hardware with many extension lines manned by salaried receptionists. Our hosted PBX replaces or provides back up for your existing receptionists with all of the easy to use features of modern technology.
- Can I use my existing phones with auto receptionist?Yes, our service is hosted online which means your number will ring into one centralised place. The auto receptionist system connects your staff using your existing phone numbers and phones.
- Can I transfer my existing phone number?Yes, you can port your number into auto receptionist and you will benefit from lower your telephony costs.
- Will my mobile work with auto receptionist?Yes the 'find and connect me' feature enables callers to reach you by dialling one number, no matter where you are located. You have flexibility to designate your mobile number to be the first number dialled by the system when someone is trying to call you.
- Do I need to buy or install special equipment?No, the beauty of the service is that it is hosted. This means no equipment to purchase, maintenance contracts or tie-ins. You can use your existing phones and there is no expensive software to download or install. You can be up and running very quickly.
What our customers say...
“Auto receptionist has made a huge difference to my business. Every call that we receive is now routed to the right person instantly!
I love the ‘find me, connect me’ one number feature as I am out most of the time and no longer have to spend my day calling people back when I get back to the office!”