
Complete package
icomplete.com joins everything together in one place
Telecoms + Business Applications + Call Answering & PA services
- Business anywhere – home, office or abroad via your PC, laptop, PDA or mobile
- VoIP & one number
- Customer database, on-line bookings, maps, shared calendars & data
- SMS/email automatic reminders & task management
- On demand telephone answering carried out by dedicated virtual assistants
- A wide range of secretarial/PA services on pay as you go basis
Easy to set up
- Up and running in minutes rather than days
- No set-up fee, no contract tie-in and no maintenance costs
Support & advice when you need it
- Via our telephone & email help-desk
- We are all about personal service, no call centres here

Customer database
Helping you to understand your customers' needs even when they change
Streamline common tasks, make better use of your time
- Get to know your customers
- Plan ahead with maps of your customers' locations
- Manage schedules, calls, meetings and emails wherever you are
- Sophisticated sales management tools keep you on top of your contacts and leads
Customer care
- Customer information can be easily shared by your entire team
- Instant access to customer history - ideal for trouble shooting, delegating and keeping your staff informed

Bookings & calendar
Our sophisticated online calendar takes the hassle out of organising you
Always on the right page
- See your day's appointments on a map
- Quick overview of your day's business with multiple calendars
- Appointments booked and tracked instantly
Customer care
- Makes it easy to manage new clients
- Your staff (and your customers) can use your diaries online
- Your online calendar helps you to manage your time and resources better
You can customise your online calendar to suit your business
- Unlimited views from hourly to yearly
- Automatically update regular appointments
- Colour coding & simple drag-and-drop graphics

Online tools
Upgrading your website! Harness the power of the internet
Your customers can
- Book their own appointments, rooms or services at their convenience
- Send you feedback forms or call-back requests
- Regularly receive newsletters or promotions by email
Customer relationships
- Your customers can make their own bookings when it suits them, without taking up your time
- Or they can contact you online
Easy to use - we'll help you get the most from your website
- icomplete.com adapts to fit your existing business structure perfectly
- Add functions to your website yourself or have your webmaster do it for you

Tasks & reminders
Keep on top of business, keep in-touch with customers
Getting stuff done!
- Stop 'no show' appointments with our reminder service
- Email and text message prompts help to keep you on track
Reminders and alarms
- Never forget to follow up quotes or call back your customers
- Send text reminders to your clients so they don't miss appointments
- Surprise and delight your customers with email or text messages for special offers, birthday cards etc
Save time
- Get everything done on time, every time
- Work as a team more, know what others are focusing on

Mobile
Business anywhere! Your office is on your mobile, so take it anywhere
We’ll supply everything you need to take your business with you
- Check your calendar
- Add to your contacts
- See your tasks
Customer Care
- Your customers know that messages will find you within minutes so they're more likely to leave messages.

One number
Keeping it simple. One number that everyone can remember
Easier to stay on top of your messages
- One phone number that connects to you wherever you are - on your mobile, at work, at home or even on holiday
- Easy to turn your current number into a VoIP line (if you wish)
Improve your professional image
- No more missed calls - answer immediately or re-route them to your virtual PA
- No need to miss important messages or delay decisions
Save time
- Voicemails from your email, PC or mobile
- Screen your calls so you can prioritise which ones you take
- No need for different voice mail boxes for each number - all your messages come to one place

VoIP calls
The new way to call. With VoIP internet calls are cheaper calls
Customer management
- Set customised greetings for different callers
- Choose which calls to be handled by your PA or automated answering
Save time
- Listen to voicemails from your email
- See voicemails even when your phone is switched off (via email)
- Auto-call your contacts
Save money
- Reduce your phone bill using VoIP (Voice over internet Protocol)
- Save more money on international calls
- Use VoIP on the move in Wi-Fi hot spots (Wi-Fi hot spots not included)

Call answering & virtual PA
A virtual PA to handle calls and admin when you're too busy
Telephone answering
- Messages delivered by text, email or fax
- Overflow call handling and holiday cover
- No need to pay for a full-time receptionist - you pay as you go!
Full range of PA services
- Typing, dictation, travel arrangements, event planning
- Purchasing, research, proof reading etc
- Send out brochures, take messages and answer simple questions
Customer care
- Be professional with highly trained, friendly PAs that you can trust as your own
- See voicemails even when your phone is switched off (via email)