Top 10 cool features you NEED to know about VoIP (No Comments »)
When we think about VoIP we think cheap calls to UK and internationally. However what a lot of businesses don’t realise is that there are a whole lot of really cool features that come with the VoIP service that are proving to be invaluable. For any business not using VoIP pay attention because you are missing out.
Is VOIP right for your business? (No Comments »)
There has been a sharp upsurge in the number of businesses migrating over to VoIP telecoms to run their business practices but does this mean you should too? Over the last decade VoIP technology was notorious for its poor quality and drop connection output and many businesses were very wary to take the leap. Fortunately times have changed and thanks to improved technological advances this is now becoming a thing of the past and why more and more VoIP providers continue to saturate the telecoms market.
So what is the real attraction to tempt businesses away from the likes of BT?
With the current economic downturn many businesses are looking to save costs on utilities in any way they can and VoIP is proving to be the perfect solution. It provides really cheap national and international calls and consequently slashing phone bills to less than half of a traditional phone provider couldn’t be more appealing.
What is CRM? Do I really need or want the big CRM? (No Comments »)
There are many definitions of CRM that can be confusing and challenging because of all the technical jargon and terminology. We want to demystify all of this by explaining what the different types of CRM are and how you go about choosing the right one for your business?
At the top level there is traditional CRM that has suited big organisations and enterprises in the past and many of you will have heard of these CRM giants i.e. Sales Force and Netsuite. This type of software was developed a decade ago and is very much the traditional menu driven type system most of us are familiar with when we think about database software. When I talk about this I mean that it took 3-4 steps/click throughs to create something, another 3-4 steps/click throughs to action it and rest to report on it and so on. It was slow and complex to use with many amazing features that the average user never fully utilised and isn’t cheap to run.
It was a system that was built for Managers to manage and not so user friendly for the rest of the team on the ground to adopt. However it was revolutionary for its time and very much supported sales teams helping them keep track of processes, pipelines and leads. So it was adopted by many businesses and still is going strong today however it’ s weakest link has always been to get the whole team to use it not just the managers.
Over the last few years a new breed of CRM has emerged stronger, faster and more powerful than its predecessors in the way that it satisfies the needs of both team workers and Managers. This new CRM is better known as web-based CRM and the global market is seeing a massive uptake from businesses large and small alike and this is the reason why.
Web-based CRM gives teams of people the ability to access CRM (database software) online from anywhere on many platforms (i.e. PC, Mac, Mobile, and tablets.) They are less complex and feature rich so appeal more to smaller businesses with less infra-structure who want to manage day to day processes i.e. prospect/lead tracking. The advantage of not being full CRM is that these simpler web-based CRMs require less data-entry by the front-line staff. Horses for courses, but simpler CRM are more likely to be used successfully by sales and office people. Web-based CRM is so much simpler to use, scalable and much more affordable.
However, generally simple means fixed in the past but this is not the case with icomplete CRM the latest breed of web 2.0 web-based CRM which received a DELL Computers Innovation award 2009 for releasing a very simple, yet configurable CRM service, now with built-in eMarketing and VoIP options. So simple that staff generally take 30 minutes to learn how to use it.
In sectors (media, advertising, TV, artists etc.) where sales talent is appreciated more, paid more, such simplicity with its lower data-entry burden is much sort after.
“According to icomplete CRM a classic example of this is a media client who has 4 unique fields and 3 tags as their entire prospect model. Simplicity in itself. In this case the staff rejected the current more complicated CRM application and lobbied the boss to get icomplete for their small team. They have since expanded their usage from 12 staff to 36 staff. We get people who cancel their SalesForce or other feature-rich CRM accounts and downgrade to icomplete, saving cash but more importantly getting the thumbs up from the sales staff. “
icomplete CRM is not devoid of team management, it’s just done more in a peer (sometimes peer competitive) style. The dashboard is like a twitter feed for the business, keeping everyone in the picture for the day, no more meetings to see who is up to what these days you can see it as it happens. It’s an approach that called the ‘Gamification’ of business, where the whole team see the flow and activity, not just managers.
New wave CRM & Telecom technology all-in-one (No Comments »)
When it comes to running a business it is important to have a good telecoms and IT set up from the off-set, systems which will move forward with you as your needs change and your team grows. However the time of purchasing these systems individually as stand-alone entities is becoming a thing of the past. Technology convergence is pushing the boundaries to offer business much more value with all-in-one solutions saving money and gaining more exciting features.
Unified communications has enabled new technology to develop to produce powerful business communication tools. We are seeing the emergence of CRM and Telecom (VoIP) services offering a seamless solution to capturing internal and external communications in a really meaningful way.
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CRM & VoIP telecoms business application for SME’s (No Comments »)
Find out how your business can benefit from this powerful CRM Sales and Marketing tool by watching this quick tour video
icomplete announcement (No Comments »)
1st February icomplete announces new Phone Call Archive for Financial Services, “World’s simplest solution to FSA requirements!”. Click here to download more information …
Products at TechHubFriday Demo Night this week (No Comments »)
icomplete.com is going to be demonstrated at TechHubFriday tomorrow night (12.11.10) here are the details if you want to see how our service works and also see other innovative products too! Click here to find out more.
Quick Tour video (No Comments »)
Learn how icomplete.com can help your business grow and work better as a team – click here If you want to try out the service for a 30 Day FREE trial click here
Cheap calls – Mobile & VoIP (No Comments »)
Introducing honest per second billing
From the 11th August 2010, we have altered the way in which we charge for calls made using icomplete service. We will no longer round calls up to the next whole minute, but instead charge you for the exact time the call lasted right down to that last second. So a 1 minute 20 second call to an o2 mobile phone in the UK would cost you 9 pence – whereas on Skype that same call could have cost you 32 pence! We believe this is honest charging – and our call rates are very competitive too – click here to download our prices.
With the icomplete phone service, you can select from millions of local geographic telephone numbers from across the UK – which could give your customers the impression you are just around the corner or larger than you are – the choice is yours. You can then make and receive calls to your number from your computer (using a softphone) or have a ‘normal’ telephone handset (we can advise and supply) – or you could just divert calls to another number – or both!
When you make or receive a call it automatically displays on the ‘dashboard’ and associates it with your contacts so you can see who called and when. You are in full control, you can record your calls and listen back later, manage call diversions, have voicemail that is sent to your email and much more.
If you don’t already use our phone service, but would like to, just call us and we can get you up and running quickly and easily.
See us at Internet World Today! (No Comments »)
As you can see Myles is posing at Internet World or maybe just eyeing up the girls from the look of it!
On a more serious note why not pop down and see us at Earl’s Court we are there exhibiting in the Innovation Pavillion as of today until Thursday 29 April. Doors open from 9.30-5pm we can give you an online demo or answer any questions you may have. I will be there tomorrow so look forward to seeing you then.