Plumbed in – Better Way of Working

yen-lin-chong

One plumber who has taken advantage of the icomplete.com service is Yen-Lin Chong, www.londonplumber.biz. Like most tradesman, Yen-Lin enjoys the flexibility that working for himself brings. However, he began to feel that the growth of paperwork was stifling business development. As expectations from clients began to increase, he knew he needed to hire part-time admin support to keep clients happy. He selected icomplete’s PA services to enable him to focus on growing the business.
Yen-Lin is on the move all day and when he returns home he doesn’t want to spend the evening looking at a PC screen. icomplete’s solution enables him to use a telephone service, which means he can send a voicemail to his PA with a list of instructions rather than typing out an email. He is also able to receive text messages with appointments and job briefs. But the best bit for him is that all the communication history is logged in an icomplete account, so should he lose his mobile, it’s not the end of the world. He uses the system to obtain same-day help with quotes, invoices and receipts and all calls are answered but urgent calls are patched directly to him.
Yen-Lin was amazed at the complete solution and believes that to set-up all the factors of the service individually would cost him a fortune not to mention an enormous effort. He was also pleasantly surprised that the set-up was so simple and quick. He admits he was nervous to begin with, as handing over your business isn’t easy. However, he believes he couldn’t do everything himself without impacting his business. The service has given him efficiency and billable hours back. He says he has learnt that to grow and develop a business you need help.
How icomplete.com could help other plumbers:
• Automated call answering service, backed up with pay as you go pa service to take phone
   messages accurately and efficiently.
• On-line diary service enables client’s access to the diary 24/7 so they can book their
   appointments via the internet, in the convenience of their own home, office, even when
   they are on vacation!
• Saving on reception cover and encouraging advance bookings where possible.
• Business contact management system, to be hosted on-line means users won’t have to buy
the software outright, nor worry about an expensive maintenance contract nor the software
going out of date. Pay monthly (no fixed contract), the on-line service would continually be
kept up to date with the latest technology (with no extra cost). No need to worry about
system back-ups of client records being forgotten as icomplete.com backs everything up
automatically free of charge! All data is looked after confidentially in compliance with the
data protection act.
• The on-line software is really easy to use, so training time is kept to a minimum. The
software can be used on PDA’s or mobile phones.
• Appointment reminders can be sent out automatically (as they are programmed to do so) to
clients via email or sms messaging

2 fantastic comments

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