Using icompleteCRM to help your company achieve ISO9001:2008 Accreditation (No Comments »)
Who we are
We are a small newly formed company which provides consultancy within a niche market. We operate from diverse geographical locations so effective communication is critical to our success. For our business to develop and to win contracts, it was essential that we could establish and maintain a recognised Quality Management System (QMS). The icomplete CRM system played a crucial role in helping us to achieve the internationally recognised ISO9001:2008 standard.
ISO9001:2008 Standard
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
The benefits include:-
- Streamlining an organisation’s procedures.
- Bringing consistency to an organisation’s service delivery.
- Reducing cost and rework.
- Improving an organisation’s management practices.
- Enhanced status.
- Competitive advantage.
ISO 9001 gets you to look at the five main areas that are vital to any business, namely:
- Management
- Resources
- Operational Processes
- Evaluation of business performance
- Managing problems/complaints
| How icompleteCRM helped us? |
The icomplete CRM system enabled us to develop an electronic filing system to document our Quality Management System. All staff have instant access to policies and guidelines and can clearly see whether a document has been drafted, approved or archived.
The ease with which we were able to retrieve documents during the assessment was impressive. At the touch of a button we were able to provide the assessor with the document they were asking for. Gone were the days where we would fumble in a file looking for the right document.
Back-up of essential company documentation, processes and procedures is a key element of ISO 9001:2008 Accreditation. The icomplete CRM system offered us an independent secure storage solution.
The assessor was very impressed by the processes we had developed, how we could retrieve them and how they help us to deliver the product to customer satisfaction. We were able to show using the icomplete contacts database (CRM) how we could track a project’s life cycle, and access customer information and any communication in real-time.
icompleteCRM on any platform? (No Comments »)
In case you didn’t know icompleteCRM can be viewed and updated on various different platforms:
- PC and Mac
- iphone, blackberry, android and windows smart phones
- ipad
If you want to trial it for FREE then click here
Capture your leads automatically into icompleteCRM (No Comments »)
Email receptor enables you to send data/leads from your e-forms (i.e. sales enquiry forms on your website) automatically into your icomplete account. It will create a contact record and store the sales enquiry information straight into the history section of the record for you. Helping you to keep track of all your leads and saving you tonnes of time!
We have just added the ability to send out an automated acknowlegement email to those that sign up on your website enquiry form. You provide us with your logo and the text you want in the email and we set it up for FREE. For each acknowledgement that is sent, you will be charged 1p (or FREE if you are on one of our emarketing packages).
Latest icomplete Product News (No Comments »)
More storage for Less
Each icomplete account is allocated 10 GB of storage as standard and this can be increased if required. We wanted to add more value to this by implementing de-duplication and compression so that the data storage goes further. This was implemented at the end of December and we have seen some clients usage fall from 7.5 GB to less than 0.5 GB – making your storage allocation go a lot further.
We are moving to MP3
We are changing the way in which we provide voicemails and call recording files. In early February we will move from wav encoded files to mp3. This will have several benefits; smaller files (5 times smaller compared to the wav file encoding), more playback options within icomplete (jump to a specific point in the recording) and playback will be compatible with more mobile devices.
Learn more about Cloud Software (No Comments »)
More and more businesses are migrating from Traditional Software to Cloud Software. Are you missing out? Find out more click here.
Expert highlights benefits of cloud computing (No Comments »)
Small businesses operating in various industries around the UK could be tempted to employ cloud computing systems following the recent comments of one industry expert.
Stuart Hibbert, chief executive of icomplete.com, has claimed that cloud services offer businesses high levels of functionality at low prices.
“The biggest benefits are that you don’t have to set up a system for yourself,” the expert explained.
“So you don’t need to actually have your own servers, you don’t have to back things up, it’s going to be available to you 24 hours a day, seven days a week – you pay a small price for some great functionality.”
Mr Hibbert also claimed that increased productivity is a natural by-product for businesses making the switch to cloud computing.
He added that the real time information that cloud computing affords its users means less time is spent “chasing people up and saying ‘what’s going on?’”.
Article written by Jacob Williams
What is CRM? Do I really need or want the big CRM? (No Comments »)
There are many definitions of CRM that can be confusing and challenging because of all the technical jargon and terminology. We want to demystify all of this by explaining what the different types of CRM are and how you go about choosing the right one for your business?
At the top level there is traditional CRM that has suited big organisations and enterprises in the past and many of you will have heard of these CRM giants i.e. Sales Force and Netsuite. This type of software was developed a decade ago and is very much the traditional menu driven type system most of us are familiar with when we think about database software. When I talk about this I mean that it took 3-4 steps/click throughs to create something, another 3-4 steps/click throughs to action it and rest to report on it and so on. It was slow and complex to use with many amazing features that the average user never fully utilised and isn’t cheap to run.
It was a system that was built for Managers to manage and not so user friendly for the rest of the team on the ground to adopt. However it was revolutionary for its time and very much supported sales teams helping them keep track of processes, pipelines and leads. So it was adopted by many businesses and still is going strong today however it’ s weakest link has always been to get the whole team to use it not just the managers.
Over the last few years a new breed of CRM has emerged stronger, faster and more powerful than its predecessors in the way that it satisfies the needs of both team workers and Managers. This new CRM is better known as web-based CRM and the global market is seeing a massive uptake from businesses large and small alike and this is the reason why.
Web-based CRM gives teams of people the ability to access CRM (database software) online from anywhere on many platforms (i.e. PC, Mac, Mobile, and tablets.) They are less complex and feature rich so appeal more to smaller businesses with less infra-structure who want to manage day to day processes i.e. prospect/lead tracking. The advantage of not being full CRM is that these simpler web-based CRMs require less data-entry by the front-line staff. Horses for courses, but simpler CRM are more likely to be used successfully by sales and office people. Web-based CRM is so much simpler to use, scalable and much more affordable.
However, generally simple means fixed in the past but this is not the case with icomplete CRM the latest breed of web 2.0 web-based CRM which received a DELL Computers Innovation award 2009 for releasing a very simple, yet configurable CRM service, now with built-in eMarketing and VoIP options. So simple that staff generally take 30 minutes to learn how to use it.
In sectors (media, advertising, TV, artists etc.) where sales talent is appreciated more, paid more, such simplicity with its lower data-entry burden is much sort after.
“According to icomplete CRM a classic example of this is a media client who has 4 unique fields and 3 tags as their entire prospect model. Simplicity in itself. In this case the staff rejected the current more complicated CRM application and lobbied the boss to get icomplete for their small team. They have since expanded their usage from 12 staff to 36 staff. We get people who cancel their SalesForce or other feature-rich CRM accounts and downgrade to icomplete, saving cash but more importantly getting the thumbs up from the sales staff. “
icomplete CRM is not devoid of team management, it’s just done more in a peer (sometimes peer competitive) style. The dashboard is like a twitter feed for the business, keeping everyone in the picture for the day, no more meetings to see who is up to what these days you can see it as it happens. It’s an approach that called the ‘Gamification’ of business, where the whole team see the flow and activity, not just managers.
Why icomplete is the world’s simplest CRM (No Comments »)
icomplete CRM is really popular with our customers because it is really intuitive, highly visual and therefore VERY EASY to use. Many small businesses come to us for an number of reasons:
- They were struggling between using multiple systems i.e. outlook, excel spreadsheets and they want a simple system where everything is central
- They had an old traditional software system they want to modernise and share with the team but don’t want to pay for whole lot of servers and upgrades – want an affordable solution
- They were using a CRM system i.e. sales force but it is too complex and feature rich and they don’t use half of them but are paying a lot for the privilege
- They wanted a central system, that is quick to set up, has multiple user access and can be accessed online from anywhere but doesn’t cost the earth.
- 5. They wanted proper support and good aftercare. More importantly they wanted to be able to pick up the phone or send an email and have a real person respond.
If you are shopping for the same reasons then icomplete CRM is the right choice.
Call for an online demo today: 01793 250002 or email: claire@icomplete.com
“Cloud & Telecoms Technology Reshape Business Practice Forever …” (No Comments »)
Cloud and telecom technology (unified communications) are the driving force behind the way in which SME’s are restructuring their business processes to help them save money, improve productivity and the efficiencies of their workforce to cope better in the current economic downturn. The latest statistics and trends reveal the impact this has had over the last couple of years and beyond as convergence mobile technology, VoIP telecoms and cloud software begin to dominate the market place.
Linked-in integration (2 Comments »)
icomplete will be launching Linkedin social business networking site integration feature within icompleteCRM this week. Seemless synchronising of your linked in contacts at the touch of a button. It will save all your contact photos or images as well as populate their contact information straight into the icompleteCRM database.