Special Offer – Christmas e-Card (No Comments »)
It’s not too late to send a Christmas ecard to your customers via our emarketing service – we can create and send your ecard for you for just £50. Call us on 01793 250000.
Christmas Opening Hours (No Comments »)
We will have a skeleton staff over the Christmas Period but are systems continue to be monitored 24 hours a day, 7 days a week.
We are open 23th December until 4 pm, closed over the Christmas festivities then back open again on 28th, 29th and 30th December from 10-4pm. Normal office hours will resume from 3rd January 2012.
icomplete.com join forces with Answer-4U (No Comments »)
icomplete.com has joined up with 24/7 Call Answering service Answer-4U to offer even more features to their existing service. This means if you use our Complete Plan which combines CRM and Telecoms or just our Phone Plan then we can route all your calls straight to Answer-4U or just on an adhoc basis when you are too busy to answer them. We do all of the set up to save you time and hassle.
Answer-4U offer fantastic rates and what makes them different to other providers is that you only Pay for what you use – it compliments icomplete.com philosophy Pay as you Go – cost transparency all the way. If you would like to find out more email me
Learn more about Cloud Software (No Comments »)
More and more businesses are migrating from Traditional Software to Cloud Software. Are you missing out? Find out more click here.
Cloud vs commute (No Comments »)
Businesses may want to ask themselves whether their employees would be more productive working from home via a cloud computing network.
It comes after icomplete.com‘s chief executive Stuart Hibbert claimed that ‘nobody enjoys the daily commute into an office, it wastes a hell of a lot of time and also the fuel associated with that’.
Instead, staff members might be more receptive to flexible working as a result of the cloud, but companies were also informed of the environmental and financial benefits that can be delivered.
Moving to the cloud means resources are shared, resulting in less under-utilised servers being required.
‘The cost associated with that obviously leads to less internal power requirements,’ Mr Hibbert added.
On the topic of working out of the office, 60 per cent of employees previously told a Virgin Media Business poll they would like to access cloud computing.
However, a disparity is present as only a tenth of firms have enabled this.
Top 10 cool features you NEED to know about VoIP (No Comments »)
When we think about VoIP we think cheap calls to UK and internationally. However what a lot of businesses don’t realise is that there are a whole lot of really cool features that come with the VoIP service that are proving to be invaluable. For any business not using VoIP pay attention because you are missing out.
Expert highlights benefits of cloud computing (No Comments »)
Small businesses operating in various industries around the UK could be tempted to employ cloud computing systems following the recent comments of one industry expert.
Stuart Hibbert, chief executive of icomplete.com, has claimed that cloud services offer businesses high levels of functionality at low prices.
“The biggest benefits are that you don’t have to set up a system for yourself,” the expert explained.
“So you don’t need to actually have your own servers, you don’t have to back things up, it’s going to be available to you 24 hours a day, seven days a week – you pay a small price for some great functionality.”
Mr Hibbert also claimed that increased productivity is a natural by-product for businesses making the switch to cloud computing.
He added that the real time information that cloud computing affords its users means less time is spent “chasing people up and saying ‘what’s going on?’”.
Article written by Jacob Williams
Is VOIP right for your business? (No Comments »)
There has been a sharp upsurge in the number of businesses migrating over to VoIP telecoms to run their business practices but does this mean you should too? Over the last decade VoIP technology was notorious for its poor quality and drop connection output and many businesses were very wary to take the leap. Fortunately times have changed and thanks to improved technological advances this is now becoming a thing of the past and why more and more VoIP providers continue to saturate the telecoms market.
So what is the real attraction to tempt businesses away from the likes of BT?
With the current economic downturn many businesses are looking to save costs on utilities in any way they can and VoIP is proving to be the perfect solution. It provides really cheap national and international calls and consequently slashing phone bills to less than half of a traditional phone provider couldn’t be more appealing.
What is CRM? Do I really need or want the big CRM? (No Comments »)
There are many definitions of CRM that can be confusing and challenging because of all the technical jargon and terminology. We want to demystify all of this by explaining what the different types of CRM are and how you go about choosing the right one for your business?
At the top level there is traditional CRM that has suited big organisations and enterprises in the past and many of you will have heard of these CRM giants i.e. Sales Force and Netsuite. This type of software was developed a decade ago and is very much the traditional menu driven type system most of us are familiar with when we think about database software. When I talk about this I mean that it took 3-4 steps/click throughs to create something, another 3-4 steps/click throughs to action it and rest to report on it and so on. It was slow and complex to use with many amazing features that the average user never fully utilised and isn’t cheap to run.
It was a system that was built for Managers to manage and not so user friendly for the rest of the team on the ground to adopt. However it was revolutionary for its time and very much supported sales teams helping them keep track of processes, pipelines and leads. So it was adopted by many businesses and still is going strong today however it’ s weakest link has always been to get the whole team to use it not just the managers.
Over the last few years a new breed of CRM has emerged stronger, faster and more powerful than its predecessors in the way that it satisfies the needs of both team workers and Managers. This new CRM is better known as web-based CRM and the global market is seeing a massive uptake from businesses large and small alike and this is the reason why.
Web-based CRM gives teams of people the ability to access CRM (database software) online from anywhere on many platforms (i.e. PC, Mac, Mobile, and tablets.) They are less complex and feature rich so appeal more to smaller businesses with less infra-structure who want to manage day to day processes i.e. prospect/lead tracking. The advantage of not being full CRM is that these simpler web-based CRMs require less data-entry by the front-line staff. Horses for courses, but simpler CRM are more likely to be used successfully by sales and office people. Web-based CRM is so much simpler to use, scalable and much more affordable.
However, generally simple means fixed in the past but this is not the case with icomplete CRM the latest breed of web 2.0 web-based CRM which received a DELL Computers Innovation award 2009 for releasing a very simple, yet configurable CRM service, now with built-in eMarketing and VoIP options. So simple that staff generally take 30 minutes to learn how to use it.
In sectors (media, advertising, TV, artists etc.) where sales talent is appreciated more, paid more, such simplicity with its lower data-entry burden is much sort after.
“According to icomplete CRM a classic example of this is a media client who has 4 unique fields and 3 tags as their entire prospect model. Simplicity in itself. In this case the staff rejected the current more complicated CRM application and lobbied the boss to get icomplete for their small team. They have since expanded their usage from 12 staff to 36 staff. We get people who cancel their SalesForce or other feature-rich CRM accounts and downgrade to icomplete, saving cash but more importantly getting the thumbs up from the sales staff. “
icomplete CRM is not devoid of team management, it’s just done more in a peer (sometimes peer competitive) style. The dashboard is like a twitter feed for the business, keeping everyone in the picture for the day, no more meetings to see who is up to what these days you can see it as it happens. It’s an approach that called the ‘Gamification’ of business, where the whole team see the flow and activity, not just managers.
Microsoft/Skype – what our CEO had to say … (No Comments »)
Skype is an important aspect of work and social life for many of the freelancers and businesses that use people4business. Many depend on the service to speak to clients and engage remotely working employees without a huge cost. So how might the merger affect your business?
Internet veteran and co-founder of icomplete.com, Stuart Hibbert, uses his experience to give some insight into the situation and the potential results.
“The recent acquisition by Microsoft of Skype is, I suspect, more strategic than anything. It seems the crux of the matter is that Microsoft feel threatened by Google Voice and have made this, perhaps too expensive, purchase in direct challenge to Google. Read more