business apps
 
Business Apps - CRM
 
 
 
 
 

icomplete has been designed specifically for the needs of small business and teams who just want a simple but effective way to track communications with their customers, clients or partners. If you have a small business, with a handful of employees and growing customer database then icomplete is for you.

Accurate information can be accessed and shared instantly

icomplete's unique CRM system stores software and telecoms together all in one place. This means that you can build up a highly comprehensive profile and history of any customer, client or contact that can be accessed by you and your team via the internet from your PC, laptop or mobile.

Store any correspondence and communications to individual contacts in a variety of formats: email, voicemail, fax to email, telephone recordings, sms messages, files, images, wave files, documents and pdfs.

A great collaboration tool for you and your team

Keep you and your team on the same page when developing a business or personal relationship with a new or existing client. An outcome of a meeting, email, telephone conversation or discussion with a client can be viewed by the team from a central base that can be accessed at any time by the whole team without interrupting the day.

Get the office support you need before a meeting

Save so much time and improve you customer relationships prior to meetings by getting up to speed with their account at the touch of a button. Simply view all the activity that has occurred over the last few months between your client, you and your team.



 
 
 
Your address book for life, view it anywhere at home, in office, on holiday.
Map-my-day lets you view location of your contacts or appointments at a glance.
Sharing information with your team improves communication and reduces errors.
Build better relationships with your customers and partners.
Plan your day ahead with task lists for you and your team.
 
 
 
 
 
 
 

All your contact information at the touch of a button

 
All your contact information at the touch of a button, upload photos, add important notes and detailed history of all the activity you or your team have had with any contact, view at anytime.
 

Quick search and access to contact list

 
Plan ahead using map-my-day by accessing your appointments with contact details and view it via PC, laptop or mobile. Map your tasks or your contacts or suppliers and get more done.
 

Sharing information with your team

 
Everyone in your business can access or update each client’s history, notes, via an online database so no more panics when someone is away.
 

Build better relationships

 
Keeping a record of customer birthdays, hobbies, whether they have a family etc, enables you or your team to go that extra mile by sending cards and taking an interest in their hobbies.
 

Plan your day

 
Instant overview of your tasks helps you to focus on what is priority and makes you more productive and on top of things.
 

Frequently asked questions...

  • What is CRM? CRM (customer relationship management) is used by many businesses to help them manage their customer relationships. For example, a business might build a database about its customers that described relationships in sufficient detail so that management, salespeople, people providing service could access shared information, match customer needs with product plans and offerings, remind customers of service requirements, know what other products a customer had purchased, and so forth.
  • Why should I buy icomplete CRM What makes us different is the way in which we join up software and telecoms together. We go one step further than other hosted CRM suppliers. You and your team can get access to documents, client history, telephone conversations (with in-build phone recording feature), voicemail, sms messages and fax to email. All this valuable information becomes a very powerful business tool when it can be shared with a team, it keep everyone up to date and more productive.
  • Is hosted CRM right for my business? Yes, we believe it is. Research shows that in-house CRM were extremely costly and complicated, now the market is embracing the hosted CRM application. icomplete’s CRM offer to SME business is affordable and less complex CRM technology and is as easy to use as Microsoft outlook and Microsoft office suite.
  • Can I import my contacts into icomplete easily? Yes, if you currently have your contacts in outlook it is very easy to import your data and will only take a few minutes following the on-screen prompts. We also support vcards so you won’t have to enter you data manually.
  • Is it easy to search down contacts? Yes, you can search within a view by the star rating factor which is easy to set up. Once you have filtered your contacts by Star rating, Name or Tag search, you can view them on a map to look for sales or marketing patterns in their locations.
  • Do you offer help desk support? Yes, we provide (FREE for subscribers) email support: support@icomplete.com

What our customers say...

“The software is very easy to understand even on first use and I really like the joined up nature of the service.

It's helping me because all my contacts are in one place now, all with profiles and a historical journal associated. I can tell you that it's a nice feeling to know you are more organised.”

Alexander Hickman, Osteopath