icomplete.com joins up Telecoms + Business Applications +
Call Answering & PA Services

Easy to set up

• Up and running in hours rather than days
• Zero set up fee or maintenance costs
• Pay-as-you-go on a monthly basis, with no contract tie

Support & advice when you need it

• Via our telephone & email help-desk
• We are all about personal service, no call centres here

Helping you to understand your customers' needs even when they change

Streamline common tasks, make better use of your time

• Get to know your customers
• Plan ahead with maps of your customers' locations
• Manage schedules, calls, meetings and emails wherever you are
• Sophisticated sales management tools keep you on top of your contacts and leads

Customer care

• Customer information can be easily shared by your entire team
• Instant access to customer history - ideal for trouble shooting, delegating and keeping your staff informed

Our sophisticated online calendar takes the hassle out of organising you

Always on the right page

• See your day's appointments on a map
• Quick overview of your day's business with multiple calendars
• Appointments booked and tracked instantly

Customer care

• Makes it easy to manage new clients
• Your staff (and your customers) can use your diaries online
• Your online calendar helps you to manage your time and resources better

You can customise your online calendar to suit your business

• Unlimited views from hourly to yearly
• Automatically update regular appointments
• Colour coding & Simple drag-and-drop graphics

Upgrading your website! Harness the power of the internet

Your customers can

• Book their own appointments, rooms or services at their convenience
• Send you feedback forms or call-back requests
• Regularly receive newsletters or promotions by email

Customer relationships

• Your customers can make their own bookings when it suits them, without taking up your time
• Or they can contact you online

Easy to use - we'll help you get the most from your website

• icomplete.com adapts to fit your existing business structure perfectly
• Add functions to your website yourself or have your webmaster do it for you

Keep on top of business, keep in-touch with customers

Getting stuff done!

• Stop 'no show' appointments with our reminder service
• Email and text message prompts help to keep you on track

Reminders and alarms

• Never forget to follow up quotes or call back your customers
• Send text reminders to your clients so they don't miss appointments
• Surprise and delight your customers with email or text messages for special offers, birthday cards etc

Save time

• Get everything done on time, every time
• Work as a team more, know what others are focusing on

Business anywhere! Your office is on your mobile, so take it anywhere

We’ll supply everything you need to take your business with you

• Check your calendar
• Add to your contacts
• See your tasks
• Your customers know that messages will find you within minutes so they're more likely to leave messages.
• No need to synchronise between your PC and your mobile - it's done automatically via the internet

Keeping it simple. One number that everyone can remember

Easier to stay on top of your messages

• One phone number that connects to you wherever you are - on your mobile, at work, at home or even on holiday
• Easy to turn your current number into a VoIP line (if you wish)

Improve your professional image

• No more missed calls - answer immediately or re-route them to your virtual PA
• No need to miss important messages or delay decisions

Save time

• Voicemails from your email, PC or mobile
• Screen your calls so you can prioritise which ones you take
• No need for different voice mail boxes for each number - all your messages come to one place

The new way to call. With VoIP internet calls are cheaper calls

Customer management

• Set customised greetings for different callers
• Choose which calls to be handled by your PA or automated answering

Save time

• Listen to voicemails from your email
• See voicemails even when your phone is switched off (via email)
• Auto-call your contacts

Save money

• Reduce your phone bill using VoIP (Voice over internet Protocol)
• Save more money on international calls
• Use VoIP on the move in Wi-Fi hot spots (Wi-Fi hot spots not included)

A virtual PA to handle calls and admin when you're too busy

Telephone answering

• Messages delivered by text, email or fax
• Overflow call handling and holiday cover

Full range of PA services

• Typing and dictation and even take memos and meeting minutes
• Send out brochures, take messages and answer simple questions
• No need to pay for a full-time receptionist - you pay as you go!

Customer care

• Be professional with highly trained, friendly PAs that you can trust as your own
• See voicemails even when your phone is switched off (via email)